Request a refund

Tell me what went wrong

7-day money-back guarantee. Fill out the short form below and I’ll personally respond within 24 hours. Often I can re-run your scan, regenerate the audit, or credit you toward a different tier so you actually get what you wanted. If it’s genuinely unfixable, I issue the refund manually.

The session ID is on your Stripe receipt email under “Reference” or after “Session: cs_…”. You can also find it in your /account/orders page.

How this works
  1. You submit this form. Takes 30 seconds.
  2. I read it within 24 hours and reply personally.
  3. If it’s fixable: I re-run the scan, regenerate the audit, or credit you toward a different product.
  4. If it’s not: I process the refund manually via Stripe (5-10 business days back to your card).

Prefer to talk directly? Email hello@realsmile.online — same inbox, same person reading.